Telequip

Career Opportunities

We have many exciting career opportunities at Telequip, A Crane Co. Company. Our organization's career placement practices demonstrate our commitment to providing Equal Employment Opportunity.

Date: Time:

JOB TITLE: Technical Support Representative, Crane Payment Solutions

LOCATION: Salem, NH

CRANE CO. BACKGROUND

Crane Co. is a diversified manufacturer of highly engineered industrial products. Founded in 1855, Crane provides products and solutions to customers in the aerospace, electronics, hydrocarbon processing, petrochemical, chemical, power generation, automated merchandising, transportation and other markets. The Company has five business segments: Aerospace & Electronics, Fluid Handling, Engineered Materials, Merchandising Systems and Controls. Crane has approximately 11,000 employees in North America, South America, Europe, Asia and Australia. Crane Co. is traded on the New York Stock Exchange (NYSE:CR).

CRANE PAYMENT SOLUTIONS SUMMARY

Crane Payment Solutions is a business group within the Crane Merchandising Systems division under Crane Co. Crane Payment Solutions delivers a full suite of automated money handling systems, including bill and coin validators, bill and coin recyclers, and coin dispensing equipment aimed at the gaming, amusement, retail, self-service, transportation and vending markets. Crane Payment Solutions now offers the widest range of components for integrated payment systems available today. Crane Payment Solutions is a global business with engineering and manufacturing sites in Toronto, Canada, Salem, NH, US, Buxtehude, Germany, and Manchester, England. Additional engineering site is located in Kiev, Ukraine. The business has customers in all geographic regions with sales generated primarily through a global direct sales force.

POSITION SUMMARY

This position reports directly to Customer Service Manager and is responsible for all customer requests for unit repair, installation and trouble shooting. The candidate will be responsible for diagnoses and repair of warranty, non-warranty and production equipment and providing remote support via phone/email.

JOB RESPONSIBILITIES

Diagnose and repair equipment
Provide phone support
Technical support for sales team
Corrective Action Team member
Generate new part numbers per customer requests
Ability to repair circuit boards at the component level
Ability to read schematics
Basic Microsoft software tools and operating system knowledge
Basic understanding of Serial Data and USB Communication
Knowledge of Visual Basic helpful but not required
Develop service training tools
Simple programming of software

JOB REQUIREMENTS

Desired: Associates Degree in Electronics or minimum of 1-3 years experience in electronics or other experience related to board level repair and a customer service.
Sound electronic trouble shooting ability with excellent verbal and written communication skills;
Demonstrated ability to work and communicate effectively in teams within a dynamic environment;
Ability to successfully handle multiple, high priority issues simultaneously;
Strong decision-making ability and creative problem solving skills; must have a customer-oriented focus with a creative, aggressive and winning attitude and
Knowledge of Customer Service practices.
Proficient using Microsoft Office Suite.
Capable of generating Bills of Material and updating databases

Date: Time:

JOB TITLE: Senior Account Manager – Sales

LOCATION: Salem, NH

CRANE CO. BACKGROUND

CRANE PAYMENT SOLUTIONS SUMMARY

POSITION SUMMARY

This is a new and highly complex business development position that is a combination of exceptional senior sales skills and complex account penetration. The BDM will be responsible for the execution of a combined sales & marketing strategy that drives the sale of Crane Payment Solutions products into the top Grocery & C-Store accounts. Primary focus will be on front counter applications, with the opportunity to expand into other related applications and sectors as the retail product offering grows. This person will play a pivotal role in development & expansion of corporate business relationships, building & implementing sales strategies for getting new Crane technologies specified by the corporate account as integral components of OEM solutions, and managing any forced channel partners assigned by the corporate account. This would include regular “voice of the customer” (VOC) visits to corporate & store locations, and coordination with the OEM field sales efforts.
This position will provide the leadership and sales expertise required to grow the current business and contribute to the business knowledge as Crane Payment Solutions develops new products for this business segment. Additionally, this position needs to be actively engaged in establishing the building blocks for a successful ISR campaign for certain C-Store accounts.

PRIMARY DUTIES & RESPONSIBILITIES

Pivotal role in developing and managing the top Grocery & C-Store corporate accounts, with an emphasis on those accounts that make central purchasing decisions.
Identify & close new opportunities at both the corporate and franchisee levels and working closely with the ISR manager to facilitate franchisee sales campaigns where applicable.
Secure corporate approval and requirement inclusion of Crane components in retail solutions offered up by OEMs.
Develop & implement action plans sufficient to achieve results.
Cultivate and grow the sales funnel for targeted markets, with an emphasis on driving lab & pilot activity through all phases.
Maintain on-going relationships with multiple management tiers throughout the grocery and convenience store organizations to insure smooth delivery of products/services and payment.
Communicate customer requirements by working closely with marketing, engineering, service and production

EXPERIENCE

In depth experience in the grocery and convenience store retail market space, particularly in the areas of client management, sales, negotiation, and securing of technical approvals.
Confident “win-win” negotiator with ability to close at a variety of organizational levels.
Demonstrated ability to achieve sales/revenue objectives and apply strategic selling principles; pro-active development of virgin or underperforming markets.
Capable of hands on problem-solving, with the ability to generate ideas and solutions.
A positive and determined approach to researching and analyzing new business opportunities.
Ability to use own initiative and to pay close attention to detail.
Demonstrated ability to manage multiple projects to achieve commitment and results.
Experience and understanding of retail information technology (IT) platforms and retail cash management processes and procedures.
Excellent communication skills in all forms including written, oral, email, telephone, and presentation.
Excellent organizational and time management skills.
A positive attitude to dealing with people.
Bachelor Degree in Business or related major.
Previous experience in dealing with large multinational corporate accounts in the retail industry would be a distinct advantage.

FUNCTIONAL COMPENTENCIES REQUIRED

Developing relationships with key individuals and “Corner Office” skills (managing executive level relationships).
Ability to identify new business opportunities using relevant research tools, sector specific targeting, and cold calling.
Confidence to present a tailored presentation to potential client team by effectively using a range of presentation skills i.e. body language, voice tone, etc.
Ability to effectively use strategic development planning tools to deliver sales results against targets and KPI’s.
Ability to coordinate the sales process and liaise with multiple stakeholders at both the client and
CPS organizations and provide the relevant teams with a summary of clients needs in order to appropriately assess & develop strategy recommendations.
Making the business case investment in the strategic account and ensuring support from own executive team.
Ensure support from and manage internal sales resources on applicable campaigns.
Take responsibility for the experience the client has with the company.

PHYSICAL ENVIRONMENT/WORKING CONDITIONS:

Live interfacing with customers.
Up to 50% travel.
Capable of spending sufficient quality time in the office where the inside sales team is located.

METRICS:

100% achievement of sales targets
100% on time for weekly reports & SIOP forecasting
100% completion on monthly action plan & TTI updates

Date: Time:

JOB TITLE: Inside Sales Representative, Crane Payment Solutions

LOCATION: Salem, NH

CRANE CO. BACKGROUND

CRANE PAYMENT SOLUTIONS SUMMARY

POSITION SUMMARY

This position reports directly to Business Development Manager and is responsible for performing proactive outbound sales call in a business to business scenario calling the top quick serve restaurant franchise owners. This person will also have secondary responsibility for inbound customer calls and trade show lead follow-up. The ideal candidate must have a successful track record, including cold-calling experience and be highly energetic and self motivated.

JOB REQUIREMENTS

A Bachelors Degree and 2+ years experience or a combination of schooling and equivalent experience.
A successful track record with telephone-based sales.
A self-motivated attitude with the personal discipline to drive sales to closure.
Superb phone skills with the ability to efficiently handle a high volume of calls.
Excellent verbal and written communication skills.
The ability to be a detail-oriented team player with a strong work ethic.
Excellent multi-tasking skills. Prioritizing and performing a variety of concurrent tasks with minimal direction.
Takes initiative to ensure the customer or prospect has a positive experience.
Computer literate in Microsoft Office.

Date: Time:

JOB TITLE: Electrical and Software Engineering Manager, Crane Payment Solutions

LOCATION: Salem, NH

CRANE CO. BACKGROUND

CRANE PAYMENT SOLUTIONS SUMMARY

POSITION SUMMARY

This position reports directly to the Director of Engineering, Salem, NH site and is responsible for Electrical and Software new product development and support of existing products, the ECO process, product specifications and schedules.

JOB RESPONSIBILITIES

Manage the scope and schedule for all electrical and software engineering.
Program Management for new product development projects.
Work closely with key customers to develop specifications to document new product operation or changes to existing products.
Develop overall product schedules and coordinate with project managers at other Crane development facilities.
Manage a group of 4 to 6 development professionals and work closely with the management and engineers in the mechanical design group.
Provide second-level support to the Support/Service group and first-level support for key OEM customers.
Manage Engineering Change Order process within the Salem site.
Coordinate activities with the operations group for new product transition from Engineering to Operations.

JOB REQUREMENTS

Desired: BS Degree in Electrical or Computer Engineering and a minimum of 7 years’ experience in product design and development, with at least two of those years in a management position.
Knowledgeable with New Product Develop Gate Process and ability to work in cross functional team environments.
Manage by objectives and metric oriented.
Ability to work with customers directly to understand their needs and how best to address them.
Ability to create schematics, Bills-of Material and familiarity with common circuit board layout practices.
Strong computer skills including Windows, MS Office (especially Word and Excel), Microsoft Project and CRM.
Works independently, receiving minimal supervision.
Willingness to travel, interact and work directly with customers.



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